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Delivery & PaymentImportant Customer Information We value your patronage as a customer of MPS Garage Pty Ltd (MPS). It is most important you make yourself aware of the information printed below & on accompanying pages. We, as you would, have no wish to enjoy anything but an efficient & problem free relationship with MPS so knowledge of this information is essential for a successful relationship with our Company. Ignorance of this information will not preclude customers from the terms & conditions of MPS Garage Pty Ltd. Terms & Conditions Terms & Conditions are as per the back of our invoice in addition to those set out below. A complete copy of our terms & conditions are available here. Goods are ex Penrith NSW unless prior alternative arrangements have been made with & approved by MPS Garage. The terms & conditions of MPS Garage override any terms & conditions placed by the buyer. As the seller we remain the sole arbiter as to the terms of the sale. Acceptance of an order by MPS Garage in no way contracts acceptance of any terms & conditions implied by the purchaser or their purchase order. Should the customer require terms & conditions not meeting our requirements this may only be approved after discussions with & authorisation by the appropriate MPS Garage personnel. Terms & conditions are to be taken into account in conjunction with existing state & federal law. Placing orders We want to process your order & place it within our despatch system as soon as possible. Due to this we cannot accept additions to orders (within reason). All additions should be requested within 30 minutes of original order placement. Please understand many orders are placed with MPS Garage every day. Once your order has entered processing, location & alteration to an order may be time consuming therefore reducing our efficiency which may delay your & other customers orders. We will endeavour to expedite your order as quickly & efficiently as possible. All goods where delivery is requested by the purchaser to be sent by the postal system or the customers nominated carrier are at the customers risk. MPS Garage takes no further responsibility for these goods once they have left our premises. Non payment for goods processed in this manner will not be accepted.
Orders may be placed verbally via phone, by our website or by email. Our contact details can be found on the Contact Us page. Back Orders Our order processing department is fully computerised. All orders placed will be supplied as soon as possible or as close to the nominated due date as possible. All goods not available will be placed on backorder & delivered by MPS Garage as soon as available. A customer may nominate not to accept backorders although this must be organised prior to orders being placed. Urgent Order Requirements If you require goods urgently please inform your sales representative by telephone as early as possible. All reasonable endeavours will be made to make this occur but no guarantees can be made. Deliveries which are late because of courier inadequacies are at no fault to MPS Garage. Please note whilst MPS stock one of the largest ranges & quantities of goods available for our respective industries, products may have to be ordered in specifically which can take several weeks. Lead times may apply & consultation as to availability should be made with your sales representative. Problems with orders In the unlikely event your order does not arrive containing the correct goods please do the following:- Check the package/s completely. Small goods will be inside sealed bags or cartons & may have shifted in amongst the packaging material. Check the number of packages your receiving on the consignment note signed for when goods were received. When signing for packages have your staff print their name clearly on the consignment note. In addition ensure you're signing for the correct number of packages. This can save a lot of problems when looking for packages received in larger companies. If your goods have not arrived when expected or you are missing cartons please inform your sales representative by telephone as early as possible. Our carriers all have internet based track & trace facilities. Our staff will check & advise you of the situation as quickly as possible. By faxing the sales person on the top right hand corner of the invoice, noting the supply error, MPS will ensure that your request is undertaken quickly and any supply error fixed without delay. Ownership of goods All goods remain the property of MPS Garage until the goods are paid for. MPS reserves the right to obtain the return of goods not paid for. Payment All orders placed with MPS Garage are non-cancellable although reasonable cancellations will be accepted by MPS Garage. An order is a contract (within the terms set out by the seller) between the buyer & seller be it verbal or by other means. A contract & it's obligations can be enforced by the courts. Order requirements such as the customers need to raise an official purchase order or orders placed without the appropriate signature as required by the buyer are the customer’s responsibility. Non payment for orders placed with MPS will not be accepted. Payments may be made via various means. MPS Garage will accept payment via cash, cheque(non clearance will incur additional charges), credit card (MasterCard, Visa Card) or direct deposit. Any additional government or bank charges associated with a direct deposit are the responsibility of the buyer. Credit Cards attarct a 2.5% surchage. Freight
Freight will be charged as per TNT's National Shipping rates unless other
arrangements are made with MPS prior to despatch. Customers are free to
nominate their own freight carrier. Please ensure this information is
clearly stated on your order along with your account number
with your courier & the courier company's contact number.
Warranty Returns All Returns must be authorised. MPS Garage has a very clear warranty policy which is available here. All sales are final. Goods & Services Tax (GST.) The prices shown in our Retail Price Lists/ Websites include GST which is 10%. |